SaaS Money Metrics: Why VCs Should Focus More on Retention Than GrowthJune 2014 презентация

Содержание

SaaS Money Metrics About IVP SaaS Market Overview Measuring SaaS Efficiency Retention is King

Слайд 1SaaS Money Metrics: Why VCs Should Focus More on Retention Than

Growth June 2014

Слайд 2SaaS Money Metrics
About IVP
SaaS Market Overview
Measuring SaaS Efficiency
Retention is King


Слайд 3IVP History


Слайд 4IVP Summary
Current Fund: IVP XIV, a $1 billion later-stage venture capital fund
Target

Sectors: Tech only (Consumer and Enterprise)
Investment Focus: Growth companies, generally with over $10 million in revenue
Geography: Primarily United States
Team: 6 General Partners with over 100 years of combined experience
Portfolio: Over 300 companies, 99 of which have gone public

Слайд 5IVP SaaS Investments




Слайд 6SaaS Money Metrics
About IVP
SaaS Market Overview
Measuring SaaS Efficiency
Retention is King


Слайд 7The World Has Changed

44% Decline


Слайд 8Growth No Longer Rewarded as Highly
Source: Bank of America Merrill Lynch





Слайд 9Red is the New Black: LTM EBITDA %: 2012-2014 Software IPOs




Слайд 10SaaS Money Metrics
About IVP
SaaS Market Overview
Measuring SaaS Efficiency
Retention is King


Слайд 11ThrustSSC
760 MPH
.04 MPG


Слайд 12Chevy Spark EV
89 MPH
128 MPG


Слайд 13Two Measures of SaaS Efficiency
Magic Number
LTV / CAC


Слайд 14Magic Number
Magic Number =
(Q1 GP$ - Q4 GP$) *4
Q4 S&M$
A Magic

Number of 1 means you break even on your sales and marketing spend after 1 year

Слайд 15Magic Number Example
Magic Number = = 0.44x or 2.3 yrs to breakeven
($16.1

– $14.8) *4

$11.4


Слайд 16LTV / CAC
LTV / CAC =
GP$ Per Customer * Avg. Customer

Life

Customer Acquisition Cost


Слайд 17LTV / CAC Example
LTV / CAC = = 7x
$700 * 5
$500
You sell

your product for $1,000 per year at 70% GP
Customers churn 20% per year (5 year average life)
It costs $500 to acquire each customer

Слайд 18LTV / CAC Over Time

Magic
Number
LTV / CAC


Слайд 19SaaS Efficiency Goals
Magic Number = Above 0.5x (Less than 2 years)
LTV

/ CAC = Above 5x


Слайд 20SaaS Money Metrics
About IVP
SaaS Market Overview
Measuring SaaS Efficiency
Retention is King


Слайд 21Retention Trumps Growth
Company A
$200K New Revenue Per Month
90% Monthly Retention
3 Years

Later = $2.0M Run-Rate

Company B
$100K New Revenue Per Month
99% Monthly Retention
3 Years Later = $3.1M Run-Rate


Слайд 22Retention vs. Growth


Слайд 23Case Study: Hare (AVG Technologies)
Source: Company filings. Analyst reports.


47% CAGR
6%

CAGR

Consumer Software Churn = 30-40% Per Year


Слайд 24Case Study: Tortoise (Concur)

28% CAGR
Customer Churn = 2% Per Year
Source: Company

filings. Analyst reports.

Слайд 25Case Study: Unicorn (Workday)

109% CAGR
Low/Negative Churn – 3 to 5 Year

Contracts

Source: Company filings. Analyst reports.


Слайд 26Retention vs. Growth


Слайд 27Retention vs. Growth


Слайд 28Measuring Cohort Revenue
Source: David Skok. SaaS Metrics.


Слайд 29Tortoise or Hare?


Слайд 30Cohort Revenue (Negative Churn)
Source: Model adapted from Startup Calculus (Joe Floyd)


Слайд 31
Source: Model adapted from Startup Calculus (Joe Floyd)
Cohort Revenue (8% Churn)


Слайд 32Questions
Jules Maltz
General Partner, IVP
jmaltz@ivp.com
@julesmaltz

Thank You!


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