6 October 2014
Livework © 2014
Photo: Sverre Hjørnevik/Fjord Norway
- Главная
- Разное
- Дизайн
- Бизнес и предпринимательство
- Аналитика
- Образование
- Развлечения
- Красота и здоровье
- Финансы
- Государство
- Путешествия
- Спорт
- Недвижимость
- Армия
- Графика
- Культурология
- Еда и кулинария
- Лингвистика
- Английский язык
- Астрономия
- Алгебра
- Биология
- География
- Детские презентации
- Информатика
- История
- Литература
- Маркетинг
- Математика
- Медицина
- Менеджмент
- Музыка
- МХК
- Немецкий язык
- ОБЖ
- Обществознание
- Окружающий мир
- Педагогика
- Русский язык
- Технология
- Физика
- Философия
- Химия
- Шаблоны, картинки для презентаций
- Экология
- Экономика
- Юриспруденция
of Service Design презентация
Содержание
- 1. of Service Design
- 2. Livework © 2014
- 3. Livework © 2014
- 4. Livework © 2014
- 5. Livework © 2014 Photo: Robert Wu
- 6. Livework © 2014 Flickr: Dreadyboy
- 7. Livework © 2014
- 8. The Nordic Model Livework © 2014 GOVERNMENT PEOPLE BUSINESS
- 9. Empower citizens UDI – NORWEGIAN DIRECTORATE OF IMMIGRATION 2010-2014
- 10. “The waiting is the worst. You don’t
- 13. Service principles at use "These processes
- 14. Empower customers GJENSIDIGE INSURANCE 2008-2014 Livework © 2014
- 15. From 56th to 11th place with customers
- 16. A surgical approach to improvement
- 17. Livework © 2014 How are you doing?
- 18. Evidence that counts Livework © 2014
- 19. Service Design is a serious business Livework © 2014 ORGANISATION CUSTOMERS/CITIZENS BUSINESS
- 20. Livework © 2014 Design for customers!
- 21. Connect the business to customers Livework © 2014 ORGANISATION CUSTOMERS/CITIZENS BUSINESS
- 22. Design for business impact
- 23. High-impact interventions
- 24. Livework © 2014 A perfect start
- 25. Business impact
- 26. Deliver an outstanding service experience
- 27. Livework © 2014 ORGANISATION CUSTOMERS/CITIZENS BUSINESS Connect customers to the organisation
- 28. Customer Journey Channels Departments Organisation Online
- 29. Customer Journey Channels Channels Departments Organisation
- 30. Customer Journey Channels Departments Organisation Channels
- 31. organisational Resolve challenges
- 32. 6 October 2014 Livework © 2013 Engage the organisation on scale
- 33. A new station model
- 34. Design the new stations with 2,775 staff
- 35. New station operating model
- 36. Seriously powerful Service Design Livework © 2014 ORGANISATION HUMANS BUSINESS
- 37. Livework © 2014
- 38. lavrans@liveworkstudio.com +47 918 06 139 Thank
Livework © 2014
Слайд 1of Service Design
A Nordic Model
7th October 2014
LAVRANS LØVLIE
Service Design Global Conference
Слайд 10“The waiting is the worst. You don’t know what happens, and
you worry a lot if you have done everything right…”
Слайд 13Service principles at use
"These processes takes time, but having the principles
to refer to and to guide us is such a big help. A truly good investment!"
--Tone Opdahl, Senior Adviser, The Communication Unit, Norwegian Directorate of Immigration
--Tone Opdahl, Senior Adviser, The Communication Unit, Norwegian Directorate of Immigration
Слайд 28
Customer Journey
Channels
Departments
Organisation
Online
Call centre
Branch office
Sales & Marketing
Operations
IT
Distribution
Support
Policy
People
Practice
Process
Systems
Слайд 29
Customer Journey
Channels
Channels
Departments
Organisation
Online
Call centre
Branch office
Sales & Marketing
Operations
IT
Distribution
Support
Policy
People
Practice
Process
Systems
Слайд 30
Customer Journey
Channels
Departments
Organisation
Channels
Departments
Organisation
Online
Call centre
Branch office
Sales & Marketing
Operations
IT
Distribution
Support
Policy
People
Practice
Process
Systems
Design for the organisation
Слайд 38lavrans@liveworkstudio.com
+47 918 06 139
Thank you,
Livework © 2014
www.liveworkstudio.com/SDGC14
Lavrans Løvlie
Rosenfeld Media discount code:
Lavrans
