DESIGN IN TRANSIT: moving forward презентация

Process and techniques used to solve problems… …almost any kind of problem.

Слайд 1spring studio
@springUX
DESIGN IN TRANSIT:
MOVING FORWARD
Bruce randall
Linda Matthews
March 31, 2015


Слайд 2Process and techniques used to solve problems… …almost any kind of problem.


Слайд 4Design process

CUSTOMER INSIGHT
EXPLORE SOLUTIONS
VALIDATE THE EXPERIENCE
CLARIFY THE PROBLEM


Слайд 5Keep the user at the center of your thinking.


Слайд 6Look deeper.
Don’t stop at your first insight, idea or solution.



Слайд 7Customer Insight


Слайд 8A deep understanding of your customer is the fuel that drives

a great solution.

Слайд 9Take 90 seconds to interview your neighbor about their morning commute,

then switch.


Слайд 10Take 90 seconds to interview your neighbor about their morning commute,

then switch.

What happened?
What was nice?
What was frustrating?

Слайд 11personas


Слайд 12Journey map


Слайд 13Clarify the Problem


Слайд 15“If I had an hour to solve a problem and my

life depended on the solution, I would spend the first 55 minutes determining the proper question to ask, for once I know the proper question, I could solve the problem in less than five minutes.”

Albert Einstein


Слайд 16Explore Solutions


Слайд 17“I have not failed.
I’ve just found ten thousand ways
that won’t

work.”

Thomas Edison


Слайд 18What are some ideas for making a morning commute delightful?


Слайд 19Validate the Experience


Слайд 20test your concept
Once you have your ideas, you need to validate

that it does, in fact, solve the problem.


LOW FIDELITY

HIGH FIDELITY

PILOT PROGRAM

INFORMAL










Слайд 21Storyboard


Слайд 22Act it Out


Слайд 23Build a Prototype


Слайд 24Moving Forward
We know that each of you face thorny challenges. Solving

them can improve the quality of life for hundreds of thousands of people.
Your opportunity is to transform these challenges into delight.

Слайд 25
Questions?


Слайд 26
Thank You!
150 SPEAR ST, STE. 1500 SF, CA 94105 415.339.1979 |

www.springstudio.com | @SpringUX

Слайд 27Image Attributions
Cover Slide: “Caltrain – 4th and King” by Sergio Ruiz.

Usage permitted by SPUR.
Slide 5: “Powell Station Mezzanine” by Sergio Ruiz. Usage permitted by SPUR.
Slide 6: “BART platform” by Aaron Anderer is licensed under CC BY-ND 2.0.
Slide 8: “Rush Hour” by Charbel Akhras is licensed under CC CC BY-ND 2.0.
Slides 9 & 10: “19th Street BART - Oakland” by Sergio Ruiz. Usage permitted by SPUR.
Slide 14: “Elevator Aboard the Celebrity Equinox” by Joe Ross is licensed under CC BY 2.0. Modified.
Slide 15: “Seamless Train” by Dave Fayram is licensed under CC BY 2.0. Modified.
Slide 17: “Visions of BART” by John Morgan is licensed under CC BY 2.0. Modified.
Slide 18: “Night commuters; turnstyle exit, Castro Valley BART Station” by rafael-castillo is licensed under CC BY 2.0
Slides 22 & 23: CC @MaryWharmby
Slide 24: “el cerrito del norte” by Robert Couse-Baker is licensed under CC BY 2.0
Slides 25 & 26: “Untitled” by Davide Ragusa is licensed under Public Domain CC0 1.0

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