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ZAPPOS.COM презентация
Содержание
- 1. ZAPPOS.COM
- 2. The Power of WOW
- 3. THE #1 PRIORITY
- 4. THE #1 PRIORITY
- 5. CULTURE THE #1 PRIORITY
- 6. CLOTHING, CUSTOMER SERVICE, CULTURE CULTURE CUSTOMER EXPERIENCE CLOTHING
- 7. CLOTHING
- 8. CUSTOMER SERVICE
- 9. CULTURE
- 10. CLOTHING, CUSTOMER SERVICE, CULTURE CULTURE CUSTOMER EXPERIENCE CLOTHING
- 11. DELIVERING HAPPINESS CUSTOMERS & EMPLOYEES “People
- 12. Clothing & Footwear Customer Service
- 13. ZAPPOS.COM http://media.glassdoor.com/m/7b/2c/00/f6/entrance-to-the-zappos-com-headquarter-office-in-henderson-nv-photo-by.jpg
- 14. LAS VEGAS CITY HALL http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg
- 15. LAS VEGAS CITY HALL
- 16. LAS VEGAS CITY HALL
- 17. APPLE http://www.techzek.com/wp-content/uploads/2011/09/apple_campus-1.jpg
- 18. NIKE http://standardatl.com/home/wp-content/uploads/2010/07/Nike_Campus_Tour_01.jpg
- 19. GOOGLE http://static.panoramio.com/photos/original/400729.jpg
- 20. DOGGY DAY CARE http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG
- 21. NYU CAMPUS http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG
- 22. http://www.eatinglv.com/wordpress/wp-content/gallery/odettedowntown/chinatown-038-large.jpg DOWNTOWN VEGAS FREMONT EAST
- 23. DOWNTOWN VEGAS FREMONT EAST http://www.lucyvegas.com/sites/default/files/griffin5.jpg
- 24. DOWNTOWN VEGAS FREMONT EAST
- 25. http://roadjournals.viamagazine.com/wp-content/uploads/2011/05/The-Beat-Coffeehouse.jpg DOWNTOWN VEGAS FREMONT EAST
- 26. DELIVERING HAPPINESS WHAT’S NEXT? Clothing Customer Service Company Culture
- 27. DELIVERING HAPPINESS WHAT’S NEXT? Clothing Customer Service Company Culture Community
- 28. A GREAT BRAND is a story that never stops unfolding.
- 29. is a story that never stops unfolding. A GREAT BRAND COMPANY
- 30. A GREAT BRAND COMPANY CITY is a story that never stops unfolding.
- 31. A GREAT BRAND COMPANY CITY COMMUNITY is a story that never stops unfolding.
- 32. MORE INFO For a copy
The Power of WOW
Слайд 11
DELIVERING HAPPINESS
CUSTOMERS & EMPLOYEES
“People will forget what you said.
People will
forget what you did.
But people will never forget
how you made them feel.”
-MAYA ANGELOU
But people will never forget
how you made them feel.”
-MAYA ANGELOU
Слайд 12
Clothing & Footwear
Customer Service
Company Culture
different types of trust in the brand
a
meta-trust, inception style: “a great brand… ______”
WHAT’S NEXT
DELIVERING HAPPINESS
Слайд 13ZAPPOS.COM
http://media.glassdoor.com/m/7b/2c/00/f6/entrance-to-the-zappos-com-headquarter-office-in-henderson-nv-photo-by.jpg
Слайд 14LAS VEGAS CITY HALL
http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg
Слайд 22
http://www.eatinglv.com/wordpress/wp-content/gallery/odettedowntown/chinatown-038-large.jpg
DOWNTOWN VEGAS
FREMONT EAST
Слайд 25
http://roadjournals.viamagazine.com/wp-content/uploads/2011/05/The-Beat-Coffeehouse.jpg
DOWNTOWN VEGAS
FREMONT EAST
Слайд 32
MORE INFO
For a copy of this presentation:
tony@zappos.com
For more information:
www.zappos.com
www.downtownproject.com
