Stuart, L&D Research Adviser – CIPD
@RStuartCIPD
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Creating an evidence-based strategy презентация
Содержание
- 1. Creating an evidence-based strategy
- 2. HOW DOES L&D DELIVER BUSINESS VALUE?
- 3. Achieving alignment @RStuartCIPD
- 4. Lack of clarity regarding the business strategy
- 5. Learning evaluation Half do not conduct any
- 6. Which of the following business outcomes justify
- 7. 55% Increased productivity 40% Greater responsiveness to
- 8. Today’s L&D professionals also want more.
- 9. Data-Driven Decision Making Business leaders
- 10. what evidence is there that can a
- 11. Gaining Market Share 17% rise in customer
- 12. Gaining Market Share 17% rise in customer
- 13. How Do our Staff Learn Best? 91%
- 14. What is stopping staff from learning
- 15. only 1/3 of L&D leaders know how
- 16. Metrics used always or frequently Learner reflection
- 17. Using the findings Always or frequently:
- 18. Those who are doing things differently are
- 19. Barriers IT systems 39%
- 20. Do we have the skills? L&D: Evolving
- 21. To drive change and use evidence effectively
- 22. Data-Driven Decision Making Business leaders
- 23. Note of caution about L&D benchmarks
- 24. About benchmarking The top 10% New
- 25. DNA of the Top Deck companies
- 26. New Learning benchmarks
- 27. Creating an evidence based learning strategy –
- 28. What will you do differently? @RStuartCIPD @LauraOverton
- 29. Thank you Get in touch at @RStuartCIPD or @LauraOverton
HOW DOES L&D DELIVER BUSINESS VALUE?
Слайд 1Creating an evidence-based strategy
13th May 2015
Laura Overton, Founder – Towards Maturity
@LauraOverton
Ruth
Слайд 3Achieving alignment
@RStuartCIPD @LauraOverton
…organisations that measure the impact of L&D are
more likely to be aligned to business needs…
Слайд 4Lack of clarity regarding the business strategy
Changing / conflicting business priorities
Lack
of business insight
Barriers to alignment
L&D undervalued
Silo culture
Lack of resources
@RStuartCIPD @LauraOverton
Слайд 5Learning evaluation
Half do not conduct any evaluation on the majority of
L&D activities, or limit it to satisfaction
Just 7% evaluate the wider impact on the business and/or society
Just 7% evaluate the wider impact on the business and/or society
@RStuartCIPD @LauraOverton
Слайд 6Which of the following business outcomes justify a substantial investment in
workforce development?
Lower employee turnover
Increased employee engagement
Positive ROI
Change in business direction
Reduced cost
Increased productivity
Greater responsiveness to the new
Increased profitability
Stronger Employee brand
Слайд 755% Increased productivity
40% Greater responsiveness to new
39% +ve employee engagement
37% Increased
profitability
36% Lower employee turnover
36% Lower employee turnover
Economics Intelligence Unit Evidence
22% Positive ROI
18% Reduced cost
14% Change in business direction
11% Stronger Employee brand
Economic Intelligence Unit Sept 2014
Слайд 9
Data-Driven
Decision Making
Business leaders use data to:
Persuade
Prioritise
Personalise
Predict
Plan
Improve performance
Outperformer:
An organisation with clear
purpose that uses benchmarking to continually stay ahead of its peers!
“
”
Слайд 10what evidence is there that can a modernised learning strategy can
add real business value?
Persuade and Prioritise
Слайд 11Gaining Market Share
17% rise in customer satisfaction
10% improvement in revenue
Talent
9% reduction in attrition
17% improvement in engagement
14% improvement in productivity
12% reduction in time to competency
Deliver New Products & Services
Change new products & services 23% faster
Roll out new IT applications 26% faster
Independent evidence from over 400 L&D leaders:
Слайд 12Gaining Market Share
17% rise in customer satisfaction
10% improvement in revenue
Talent
9% reduction in attrition
17% improvement in engagement
14% improvement in productivity
12% reduction in time to competency
Deliver New Products & Services
Change new products & services 23% faster
Roll out new IT applications 26% faster
Independent evidence from over 400 L&D leaders:
AND Deliver Efficiency
- 17% Cost reduction
+21% Volume
- 22% Delivery time
- 20% Study time
Слайд 13How Do our Staff Learn Best?
91% learners learn from collaboration with
team workers
81% from manager support
73% from web search
64% from formal education courses
50% from live online learning, mobile or self paced e-learning
82% want to learn at their own pace
81% from manager support
73% from web search
64% from formal education courses
50% from live online learning, mobile or self paced e-learning
82% want to learn at their own pace
Слайд 14What is stopping staff
from learning online?
63% Lack time
40% Can’t find
what they need
41% Irrelevant content
28% Lack of somewhere appropriate to study
26% Uninspiring content
25% Technology issues
22% unclear objectives
41% Irrelevant content
28% Lack of somewhere appropriate to study
26% Uninspiring content
25% Technology issues
22% unclear objectives
Слайд 15only 1/3
of L&D leaders know how their staff actually learn at
work…
This type of evidence helps us to Predict and Plan
Слайд 16Metrics used always or frequently
Learner reflection
(80%)
Manager reflection & feedback
(52%)
HR metrics
(e.g. absence)
(39%)
(39%)
Standard internal measures (e.g. engagement)
(37%)
Strategic measures
(e.g. business behaviours) (35%)
Stakeholder reflection and feedback (35%)
ROI
(22%)
@RStuartCIPD @LauraOverton
Business metrics
(32%)
Слайд 17Using the findings
Always or frequently:
66% update the L&D intervention
52% share
the results with the business
53% review the delivery method
49% share the results to specifically inform business strategy
1 in 5 say they produce a report of summary of the findings but rarely act on the data!
53% review the delivery method
49% share the results to specifically inform business strategy
1 in 5 say they produce a report of summary of the findings but rarely act on the data!
@RStuartCIPD @LauraOverton
Слайд 18Those who are doing things differently are more likely to be
aligned
They always or frequently:
Update the L&D intervention (84% vs. 48%)
Share the results beyond HR (75% vs. 33%)
Share results to inform business strategy (71% vs. 29%)
@RStuartCIPD @LauraOverton
Слайд 19Barriers
IT systems
39%
Other business priorities
45%
Other L&D / HR priorities
21%
@RStuartCIPD @LauraOverton
Слайд 20Do we have the skills?
L&D: Evolving roles, enhancing skills research
Analytical capability
is a critical gap
Towards Maturity Benchmark:
96% consider programme evaluation a priority
41% say they have the skills in-house
Towards Maturity Benchmark:
96% consider programme evaluation a priority
41% say they have the skills in-house
@RStuartCIPD @LauraOverton
Слайд 21To drive change and use evidence effectively we need to invest
in ourselves first
What skills do you need to build?
@RStuartCIPD @LauraOverton
Слайд 22
Data-Driven
Decision Making
Business leaders use data to:
Persuade
Prioritise
Personalise
Predict
Plan
Improve performance
Outperformer:
An organisation with clear
purpose that uses benchmarking to continually stay ahead of its peers!
“
”
Слайд 24About benchmarking
The top 10%
New for 2014
Exploring effective practices of the
top
performing learning organisations
performing learning organisations
Слайд 27Creating an evidence based learning strategy – where next?
External evidence
To influence
change
Within the team
Within the business
To inform decision making
To focus on outcomes
Benchmarking
External evidence to improve internal performance
Internal Evidence
To engage and motivate
To inform
Within the team
Within the business
To inform decision making
To focus on outcomes
Benchmarking
External evidence to improve internal performance
Internal Evidence
To engage and motivate
To inform
@RStuartCIPD @LauraOverton
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